2013: Live and On-Demand Webinars

Solutions to Create IV Room Efficiency and Improve Patient Safety

Available On-Demand: May 24, 2013

1. Identify areas to create sterile products preparation efficiencies
2. Ways to improve sterile products processes using a workflow management tool
3. Describe ways to decrease sterile products processing errors through standardized workflow

Safety Considerations When Evaluating Outsourcing Compounding
Sterile Products

Available On-Demand: August 23, 2013

1. Describe 3 cases each of reported issues with compounded sterile products from outsourced providers and from in-house hospital pharmacies.
2. Describe how outsourced compounded sterile products compare in terms of safety to manufacturer-prepared sterile products, in-house prepared compounded sterile products, and point-of-care prepared compounded sterile products.
3. List the 5 key elements when making a decision to prepare compounded sterile products in-hours vs. using an outsourced contracted provider.
4. List the TJC requirements that apply to an outsourced compounded sterile products provider and managing their services.
5. List the six key components of selecting an outsourced vendor, and the considerations that need to be included for each.

2012: On-Demand Webinars

Pharmacy's Role in Optimizing Transitions of Care

Available On-Demand: May 24, 2012

1. List common problems with transitions of care
2. Explain the potential reimbursement penalties for excess readmission rates
3. Describe potential roles for the pharmacist in improving a patient's transition of care

Waste Not Want Not: Using LEAN Principles to Reduce IV Waste

Available On-Demand: August 15, 2012

1. Enhance the IV room productivity and reduce IV waste while improving medication delivery to the nursing units
2. Demonstrate strategies resulting in the significant decrease in medication requests
3. Identify changes in the IV Drug Delivery preparation and delivery process that resulted in a IV drug cost savings

Transitions in Care Best Practices Models: Case Studies in Pharmacy Practice

Available On-Demand: September 18, 2012

1. Define the current barriers to successful transitions of care
2. Describe the role of the pharmacist in various transitions of care models
3. Discuss the impact of transitions of care programs on medication safety and hospital readmission rates
4. Identify best practices for transitions of care that could be implemented at your institution

Guidelines from the ISMP Summit on IV Admixture Safety

Available On-Demand: November 30, 2012

1. Identify system-based causes of medication errors associated with preparation of compounding sterile preparations (CSPs) in the acute care setting
2. Identify storage, workflow, labeling, quality control, and documentation best practices that should be standardized and incorporated into the manual preparation of all CSPs
3. Discuss current technologies and describe how each can be used to reduce the risk of error in the preparation of CSPs
4. Learn how to participate in further development and finalizing of these best practice guidelines

2011: On-Demand Webinars

Getting Started with Lean Management: Principles and Practices

Available On-Demand: April 25, 2011

1. Describe potential applications for Lean in healthcare
2. Define Lean and identify the 5 key Lean principles
3. Explain the initial steps in starting a Lean project

Problem Solving Methodology in Lean Management

Available On-Demand: April 27, 2011

1. Outline the critical components of a Lean process improvement project
2. Describe the components to consider when conducting a gap analysis
3. Identify strategies for deploying sustainable solutions

Case Study in Lean Management:
Reduction of IV Room Waste at St. Rita's Medical Center

Available On-Demand: May 13, 2011

1. Review key concepts of Lean methodology
2. Review IV room waste project at St. Rita's Medical Center and how Lean concepts were applied

Identifying and Implementing Lean Tools in Clinical Practice

Available On-Demand: June 01, 2011

1. Explain the concept of Lean "tools"
2. Define 5S (Sort, Simplify, Shine, Standardize, Sustain), one-piece flow, and error proofing
3. Discuss strategies for successfully integrating Lean tools into a project

Lean Case Study in Improving Medication Processes in the Sedation Unit: From Conception to Final Outcomes

Available On-Demand: August 10, 2011

1. Describe the steps required in the assessment phase. List the desired outcomes resulting from the steps taken in the assessment phase.
2. Identify the steps required in the planning phase. List the desired outcomes resulting from the steps taken in the planning phase.
3. Discuss the workshop agenda.
4. Explain the focus in the follow-up phase.

Case Study in Lean Management:
Maximizing the Efficiency of the Medication Administration Process

Available On-Demand: August 31, 2011

1. Describe several Lean tools and analyze their application within your own institution.
2. Develop an action plan for the utilization of Lean process improvement to increase customer value, reduce waste and improve workflow.
3. Develop an action plan to redistribute essential work and increase the level of patient care.

2010: On-Demand Webinars

The ASHP Safety Summit: Best Practices and Implications for Healthcare Providers

Available On-Demand: March 04, 2010

1. Describe the goals of ASHP's IV Safety Summit.
2. List the IV medications that most commonly cause harm according to data in one proprietary error reporting system.
3. Identify at least one major theme common to the safety practices recommended by Summit attendees.

ISMP Medication Safety Self Assessment® for Antithrombotic Therapy in Hospitals: Data Interpretation and Practice

Available On-Demand: May 24, 2010

1. Discuss the data submitted by hospitals completing the ISMP Medication Safety Self Assessment for Antithrombotic Therapy in Hospitals.
2. Assess responses to individual characteristics or statements within the 8 key areas of focus in the self assessment.
3. Discuss ISMP observed safety issues around antithrombotic therapy.

Exceeding Your Administrator's Expectations of Pharmacy Services and Leaders

Available On-Demand: May 26, 2010

1. Identify tools that you can use to communicate the value of pharmacy services to Senior Administration
2. Describe the importance of knowing and understanding the data that your boss is using to determine if you are doing your job
3. Describe principles of managing your boss and helping them to be successful
4. Explain ten key expectations senior health-system leaders have of pharmacy services and leaders

Developing a Business Case for Advancing Pharmacy Services

Available On-Demand: August 16, 2010

1. Develop a successful business proposal to justify a new clinical program, service or personnel
2. Describe how to create a ProForma to show a positive 5 year rate of return
3. Compare and contrast hard vs. soft dollar savings
4. Describe the key elements of a good Executive Summary for a business proposal

Optimizing Pharmacy Operational Performance Webinar Series
Recruitment and Retention of the Best Possible Talent

Available On-Demand: September 08, 2010

1. Define and describe a process for engaging staff as a retention tool.
2. Identify at least three coaching methods to develop staff.
3. Describe the keys to selecting the best new talent.

Optimizing Pharmacy Operational Performance Webinar Series
Part II: Promoting Patient Safety: Optimizing Your Product Strategy for Medication Storage

Available On-Demand: October 25, 2010

1. Describe the components for safe use of automated dispensing machines (ADMs) as set forth by ISMP
2. Review ASHP guidelines for drug distribution in the hospital
3. Identify strategies to avoid confusion of look-alike sound-alike drugs on the nursing units (bar codes, tall man lettering)

Optimizing Pharmacy Operational Performance Webinar Series
Part I: Optimizing Your Pharmacy Operation

Available On-Demand: October 25, 2010

1. Describe strategies to reduce waste.
2. Identify opportunities to enhance pharmacy workflow.
3. Understand the applicability of process improvement techniques to inpatient pharmacy focusing on Lean methodology.

2009: On-Demand Webinars

Managing Pharmaceutical Waste:
Strategies and Implementation

Available On-Demand: July 28, 2009

1. Provide a brief overview of regulations surrounding pharmaceutical waste.
2. Describe the benefits of a comprehensive waste disposal plan.
3. Differentiate between the different categories of pharmaceutical waste (i.e. U-listed and P-listed) and the implications for proper disposal of each category.
4. Define corresponding waste streams for pharmaceutical waste.
5. Provide 4 methodologies for developing a process for managing pharmaceutical waste at your institution.

How to Dialogue with C-Suite Executives

Available On-Demand: October 15, 2009

1. Provide background information on the C-Suite
2. Discuss ways to prepare for a C-Suite presentation
3. Provide some helpful tips for presentations

2nd Consensus Conference on Safety of Intravenous Drug Delivery Systems

Available On-Demand: October 26, 2009

The 2nd Consensus Conference on the Safety of Intravenous Drug Delivery was recently convened to reassess and prioritize the safety of available IV drug delivery systems. The proceedings from this conference were published in early 2009 in the American Journal of Health System Pharmacy. This program will review the key issues discussed at the conference and discuss the implications for pharmacists and pharmacy leaders. Specifically, the objectives are:

1. To review changes in the current IV delivery market that affect day-to-day practice and patient safety.
2. To briefly review the conference format and attendees.
3. To highlight the proceedings of the conference and the recommendations from the expert panel.
4. To discuss the resulting decision matrix and its application to day to day pharmacy practice.

Effective Pharmacy Interactions with "The C-Suite"
(with one minute preview)

Available On-Demand: November 03, 2009

1. Define and describe changing expectations for pharmacy services from the C-Suite.
2. Describe the current priorities for the C-Suite in order to understand them as an audience.
3. Anticipate questions that may arise when presenting to the C-Suite.
4. Begin to develop a presentation for the C-Suite by learning from the examples presented.