Live and On-Demand Webinars:

2nd Consensus Conference on Safety of Intravenous Drug Delivery Systems

The 2nd Consensus Conference on the Safety of Intravenous Drug Delivery was recently convened to reassess and prioritize the safety of available IV drug delivery systems. The proceedings from this conference were published in early 2009 in the American Journal of Health System Pharmacy. This program will review the key issues discussed at the conference and discuss the implications for pharmacists and pharmacy leaders. Specifically, the objectives are:

1. To review changes in the current IV delivery market that affect day-to-day practice and patient safety.
2. To briefly review the conference format and attendees.
3. To highlight the proceedings of the conference and the recommendations from the expert panel.
4. To discuss the resulting decision matrix and its application to day to day pharmacy practice.

Optimizing Pharmacy Operational Performance Webinar Series
Part I: Optimizing Your Pharmacy Operation

1. Describe strategies to reduce waste.
2. Identify opportunities to enhance pharmacy workflow.
3. Understand the applicability of process improvement techniques to inpatient pharmacy focusing on Lean methodology.

Optimizing Pharmacy Operational Performance Webinar Series
Part II: Promoting Patient Safety: Optimizing Your Product Strategy for Medication Storage

1. Describe the components for safe use of automated dispensing machines (ADMs) as set forth by ISMP
2. Review ASHP guidelines for drug distribution in the hospital
3. Identify strategies to avoid confusion of look-alike sound-alike drugs on the nursing units (bar codes, tall man lettering)

Optimizing Pharmacy Operational Performance Webinar Series
Recruitment and Retention of the Best Possible Talent

1. Define and describe a process for engaging staff as a retention tool.
2. Identify at least three coaching methods to develop staff.
3. Describe the keys to selecting the best new talent.

Case Study in Lean Management:
Maximizing the Efficiency of the Medication Administration Process

1. Describe several Lean tools and analyze their application within your own institution.
2. Develop an action plan for the utilization of Lean process improvement to increase customer value, reduce waste and improve workflow.
3. Develop an action plan to redistribute essential work and increase the level of patient care.

Case Study in Lean Management:
Reduction of IV Room Waste at St. Rita's Medical Center

1. Review key concepts of Lean methodology
2. Review IV room waste project at St. Rita's Medical Center and how Lean concepts were applied

Developing a Business Case for Advancing Pharmacy Services

1. Develop a successful business proposal to justify a new clinical program, service or personnel
2. Describe how to create a ProForma to show a positive 5 year rate of return
3. Compare and contrast hard vs. soft dollar savings
4. Describe the key elements of a good Executive Summary for a business proposal

Effective Pharmacy Interactions with "The C-Suite"
(with one minute preview)

1. Define and describe changing expectations for pharmacy services from the C-Suite.
2. Describe the current priorities for the C-Suite in order to understand them as an audience.
3. Anticipate questions that may arise when presenting to the C-Suite.
4. Begin to develop a presentation for the C-Suite by learning from the examples presented.

Exceeding Your Administrator's Expectations of Pharmacy Services and Leaders

1. Identify tools that you can use to communicate the value of pharmacy services to Senior Administration
2. Describe the importance of knowing and understanding the data that your boss is using to determine if you are doing your job
3. Describe principles of managing your boss and helping them to be successful
4. Explain ten key expectations senior health-system leaders have of pharmacy services and leaders

Getting Started with Lean Management: Principles and Practices

1. Describe potential applications for Lean in healthcare
2. Define Lean and identify the 5 key Lean principles
3. Explain the initial steps in starting a Lean project

How to Dialogue with C-Suite Executives

1. Provide background information on the C-Suite
2. Discuss ways to prepare for a C-Suite presentation
3. Provide some helpful tips for presentations

Identifying and Implementing Lean Tools in Clinical Practice

1. Explain the concept of Lean "tools"
2. Define 5S (Sort, Simplify, Shine, Standardize, Sustain), one-piece flow, and error proofing
3. Discuss strategies for successfully integrating Lean tools into a project

ISMP Medication Safety Self Assessment® for Antithrombotic Therapy in Hospitals: Data Interpretation and Practice

1. Discuss the data submitted by hospitals completing the ISMP Medication Safety Self Assessment for Antithrombotic Therapy in Hospitals.
2. Assess responses to individual characteristics or statements within the 8 key areas of focus in the self assessment.
3. Discuss ISMP observed safety issues around antithrombotic therapy.

Lean Case Study in Improving Medication Processes in the Sedation Unit: From Conception to Final Outcomes

1. Describe the steps required in the assessment phase. List the desired outcomes resulting from the steps taken in the assessment phase.
2. Identify the steps required in the planning phase. List the desired outcomes resulting from the steps taken in the planning phase.
3. Discuss the workshop agenda.
4. Explain the focus in the follow-up phase.

Managing Pharmaceutical Waste:
Strategies and Implementation

1. Provide a brief overview of regulations surrounding pharmaceutical waste.
2. Describe the benefits of a comprehensive waste disposal plan.
3. Differentiate between the different categories of pharmaceutical waste (i.e. U-listed and P-listed) and the implications for proper disposal of each category.
4. Define corresponding waste streams for pharmaceutical waste.
5. Provide 4 methodologies for developing a process for managing pharmaceutical waste at your institution.

Problem Solving Methodology in Lean Management

1. Outline the critical components of a Lean process improvement project
2. Describe the components to consider when conducting a gap analysis
3. Identify strategies for deploying sustainable solutions

The ASHP Safety Summit: Best Practices and Implications for Healthcare Providers

1. Describe the goals of ASHP's IV Safety Summit.
2. List the IV medications that most commonly cause harm according to data in one proprietary error reporting system.
3. Identify at least one major theme common to the safety practices recommended by Summit attendees.

What Pharmacists Need to Know About Accountable Care Organizations (ACOs)

1. Describe key aspects of the Patient Protection and Affordable Care Act (ACA)
2. Define “Accountable Care Organizations” (ACOs) and key components of this new system
3. Describe key aspects of the “Patient-Centered Medical Home” (PCMH) and implications for care delivery
4. Explain various options for pharmacy involvement in the new health care reform model