Pharmacy Clinical Services Group

You are on the frontlines of healthcare, where challenges are daunting. Preventable errors must be understood and minimized. Variability of process and clinical practice must be reduced. Nowhere is this truer than in managing the safe delivery of medication. The Medication Delivery Clinical Services organization of Baxter Healthcare Corporation can make the challenges you face easier to manage.

Our integrated solutions, Connections Portfolio, are designed to help clinicians with clinical process and practice that will assist in consistent safe medication delivery at the patient’s bedside. Baxter’s Clinical Services organization develops and delivers these clinical programs and services to help customers minimize the variability of care and operations in their medication management practice. These programs are designed to help improve efficiency, patient and caregiver safety and provide recommendations for potential medication error reduction.

Interested in learning more about Baxter’s Clinical Services organization and the Connections Portfolio? Contact your local Baxter representative or call 1-800-422-9837.

The Pharmacy Clinical Services Organization Profiles

Harry Jablonski

Harry Jablonski, Pharm.D. (University of Illinois at Chicago)
National Manager, Pharmacy Services
Member, ASHP and ICHP

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For the past 25 years, Harry has practiced as a hospital-based clinical pharmacist and as an industry pharmacy consultant. His clinical area of focus is infectious diseases and he has expertise in USP 797, as he served as one of the main contributors in developing ASHP’s USP 797 discussion guide.

Personal philosophy: Pharmacists serve many roles in healthcare. They are:

• Patient advocates to ensure patients receive the best patient care,
• Operations managers charged with orchestrating a safe medication management process,
• Compliance officers making sure the practices at their institution conform to standards and guidelines
• Financial stewards tasked with maintaining medication delivery costs to their institution, while ensuring the best patient care.

As clinical practice and patient care evolve, the pharmacist role will continue to be elevated as a key decision-maker in deciding the course of direction medication management and delivery will follow.

Bill Buerstatte

Bill Buerstatte, RPh (BS Pharmacy, University of Wisconsin)
Pharmacy Consultant, Northeast region
Member, ASHP, ICHP, ASPEN

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Bill has practiced in acute care, as well as home infusion pharmacy settings and served as a clinical instructor of pharmacy practice at the University of Wisconsin School of Pharmacy. His areas of focus include critical care medicine, antimicrobial therapy, parenteral nutrition.

Fun Fact: Assisting in the development of ASHP’s USP 797 gap-analysis tool enabled Bill to gain a deep understanding OF USP 797 and has helped many practitioners implement practical solutions to meet various USP requirements.

Brenda G. Marshall

Brenda G. Marshall, RPh, MBA (BS, University of Florida, MBA, Webster University, St. Louis, MO)
Pharmacy Consultant, Central and Western Regions
Member, ASHP, ASPEN, National Black MBA, National Sales Network

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Brenda has a variety of experiences as a working as a pharmacist within the hospital environment, retail management and as an industry pharmacy consultant. Her area of concentration is nutrition.

Personal Philosophy: With lightning-fast changes in technology and our economy, pharmacists have a pivotal role shaping change in their institutions. With patient safety as a guide, there is no limit in the way a pharmacist can participate in effecting change… economic, environmental, political and ultimately historical. Our profession is truly one of opportunity and reward!

Operational Efficiencies and Improved Workflow

The Medication Management process within a hospital is a complicated. It is difficult to stay current with medication management policies, practice guidelines and the latest national standards, while maintaining operational efficiencies within the process. A seamless, consistent process within medication management is key. Baxter clinicians will work directly with your clinical staff to understand your nursing and pharmacy practices and their integration with your policies and nationally recognized standards.

• IV Operations Assessment: An onsite clinical analysis with specialized focus on the IV operation process involving drug procurement, preparation, distribution, storage and administration. Results provide a customized workflow diagram and recommendations that streamline the IV operations process and IV product usage
• P.O.P. Rx (Premix Optimization Program): Clinical program designed to enhance productivity, minimize waste and ensure safer parenteral medication delivery practices

Minimizing Variability of Care

Standardization is one of the most frequently recommended interventions for minimizing variability of practice. It facilitates clinical safety and it has a positive operational impact. That’s why Baxter offers the following approaches to standardization utilizing our clinical consultant staff. We understand the value of clinician-to-clinician interface.

• COLLEAGUE Guardian Utilization Assessment
• IV S.C.A.N. — IV Survey for Compliance with Asepsis and Needleless Systems
• VITAL P.R.E.P. — Practice Review and Evaluation Program
• S.E.T.S. — Safety, Efficiency through Standardization

Training and Education

At Baxter, we tailor our education and training to unique environment, process and personnel of each hospital. Blended learning is a efficient and flexible approach that Baxter uses to help meet hospital training requirements. This includes traditional live inservicing, as well as web-based, on-demand learning programs. As technology and practice evolves, education and training need to stay current and forward thinking. Baxter’s education and training model is designed to help hospitals meet this need.